THREADSKING.COM - FAQ's
How long does it take for an order to arrive?
- This depends on the product ordered. If the description says USA shipping, the shipping should take less than a week. However, often times we run low and stock or the item has to come from abroad and wait times may be 2-4 weeks (15 business days or more). Please email us at firstname.lastname@example.org to check on your order.
Do you accept exchange for a different size?
- If you selected the incorrect size of an item, unfortunately we cannot do an exchange because each item is custom-designed for each customer.
What do I do if I receive the wrong item or my item is defective?
- If this happens, we are truly sorry. Please email us at email@example.com and tell us your order number and how we messed up.
- We will take care of you and cover all costs of getting you the right item. We will send you a new shirt and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!
Do you ship internationally?
- Yes we currently offer international shipping.
How do I track my package?
- You can check on the status of your order at any time by emailing the customer support desk at firstname.lastname@example.org, or going to https://www.17track.net/en and enter your Tracking number to track your package.
MONEY BACK GUARANTEE
- Our Money Back Guarantee ONLY covers defective items upon delivery.
RETURNS & EXCHANGES
PLEASE NOTE: We do not offer refunds or exchanges unless the item is damaged or broken*
Basic Refund Policy
- Threads King sells a number of products. We have a very strict refund policy. Here are the basics for our refund policy:
Items can be returned ONLY if they are broken or damaged upon delivery: All items have a full 60-day refund guarantee if the item was sent to you as damaged or broken. We will need to see picture evidence to prove that your item was indeed sent to you as damaged or broken. This is also inclusive of shirts.
- PLEASE email us at email@example.com to see if you are applicable for a refund or exchange.
You can read our full refund policy here: https://threadsking.net/pages/returns-and-refunds
STILL HAVE QUESTIONS?
- Sure, no problem! Just email us at firstname.lastname@example.org and we'll get back to you right away.
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